Question: What Is The Average Salary For A IT Help Desk?

How do I switch from help desk to system administrator?

Help desk workers: 10 tips for advancing into systems administrationBefriend your sysadmin.

Invest in a home system.

Concentrate on your soft skills.

You might need a certification.

Find a better help desk job.

Try working for a nonprofit or small company.

Work for a managed services provider.

Find a task that bores you …More items…•.

What does an IT support person do?

The IT Support team maintains the computer networks of all types of organisations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs and configures hardware and software, and solves technical problems.

How long should I stay in help desk?

two to three yearsThe general rule of thumb is that two to three years is probably the longest you want to be in a helpdesk role if you plan on moving up into a more specialized field. That is assuming that you are using such a position as a stepping stone.

What is the hourly rate for IT support?

Hourly Wage for Technical Support Analyst I SalaryPercentileHourly Pay RateLocation25th Percentile Technical Support Analyst I Salary$26US50th Percentile Technical Support Analyst I Salary$30US75th Percentile Technical Support Analyst I Salary$33US90th Percentile Technical Support Analyst I Salary$36US1 more row

How can I be a good help desk?

10 Qualities Help Desk Technicians Must PossessPut Customers First: The best help desk technicians put end users first, always. … Have Business Awareness: To be a successful help desk technician, you must have business awareness. … Be Empathetic: Empathy is hands down more important than technical help desk skills.More items…•

What certifications do I need for help desk?

Top Help Desk CertificationsHubSpot Academy.ITIL Foundation.Google IT Support.Comptia A+Udemy IT Help Desk Professional.Microsoft IT Support.Network+HDI – CSR.

What is Level 2 help desk support?

IT support levels (tiers)IT Support LevelFunctionTier 0Self-help and user-retrieved informationTier 1Basic help desk resolution and service desk deliveryTier 2In-depth technical supportTier 3Expert product and service support1 more row•Apr 25, 2019

How much does a Tier 1 Help Desk make?

Tier I Help Desk SalariesJob TitleSalarySebastian Tech Solutions Tier I Help Desk salaries – 1 salaries reported$12/hrSissine’s Office Systems Tier I Help Desk salaries – 1 salaries reported$13/hrPinogy Tier I Help Desk salaries – 1 salaries reported$55,299/yrSAIC Help Desk Tier I salaries – 4 salaries reported$16/hr16 more rows

What do I need to know to be a help desk technician?

Help desk technicians need a deep understanding of computer hardware and software. Strong communication skills are also essential, as help desk specialists must effectively communicate solutions to both technical and non-technical individuals.

What is the highest paying job with no experience?

Here are nine high-paying jobs that require little or no experience.Transit and railroad police. … Claims adjuster. … Web developer. … Power plant operator. … Elevator installers. … Nuclear technician. … Radiation therapist. … Construction manager.More items…•

What’s the next step after help desk?

After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

What is Level 1 and 2 it support?

A Level 1 tech gathers and analyzes information about the user’s issue and determines the best way to resolve their problem. Level 1 may also provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented.

What is an IT help desk job?

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. … Install, modify, and repair computer hardware and software. Clean up computers.

Are Help Desk jobs good?

Working the IT help desk can be a great entry-level job. … It could also mean performing routine maintenance of a company’s computer networks and internet systems or teaching staff how to use new technologies. It’s a good gig, and it can be fulfilling.

Is Help Desk stressful?

It can be very stressful, sometimes people are just difficult to deal with. Also, your company’s IT processes can be inefficient and you’re stuck with the responsibility of propagating it out when all your clients will see you as the image of a terrible helpdesk process.

How much does entry level help desk make?

An entry-level Help Desk Technician with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of $15.45 based on 519 salaries.

What is a good entry level IT job?

A Guide to Landing 8 of the Best Entry-Level IT JobsHelp desk analyst. Many tech workers have debuted on the help desk. … PC technician. … Computer operator. … Software developer. … Technical writer. … Front-end web developer. … Quality assurance (QA) analyst. … Database administrator (DBA)

How much does a Tier 2 help desk make?

Tier II Help Desk Technician SalariesJob TitleSalarymindSHIFT Tier II Help Desk Technician salaries – 2 salaries reported$48,387/yrDell Technologies Tier II Help Desk Technician salaries – 1 salaries reported$24/hrAIS (Illinois) Tier II Help Desk Technician salaries – 1 salaries reported$20/hr17 more rows

How do I get an IT support job?

No Degree, No Problem! 6 Steps to Your First Tech Support JobGet Familiar with How Technology Works. … Take an Alternate Position at an Innovative Tech Company. … Start Picking Up Tech Skills on your Own. … Tackle Tech-related Projects at your Current Job. … Start Blogging. … Join a Local Tech Meetup.

HOW MUCH DO IT help desk jobs pay?

Help Desk Technician SalariesJob TitleSalarySAIC Help Desk Technician salaries – 16 salaries reported$46,497/yrApex Systems Help Desk Technician salaries – 15 salaries reported$13/hrInsight Global Help Desk Technician salaries – 14 salaries reported$17/hr17 more rows

How much does an entry level IT job pay?

IT Entry Level SalariesJob TitleSalaryG&L Mfg IT Entry Level salaries – 1 salaries reported$29,906/yrDillard’s IT Entry Level salaries – 1 salaries reported$71,019/yrClaim Academy IT Entry Level salaries – 1 salaries reported$61,310/yrIPsoft IT Entry Level salaries – 1 salaries reported$71,801/yr16 more rows