- How do you answer good customer service examples?
- How do you define great customer service?
- What is customer service in simple words?
- How do you handle angry customers?
- Why is customer service so important?
- Who is difficult customer?
- What does customer service mean to you best answer?
- What are 3 important qualities of customer service?
- How do you handle difficult customers?
- Why should we hire you sample answer?
- What is the best answer to what motivates you?
- What are your strengths?
How do you answer good customer service examples?
“I showed great customer service by having a great amount of product knowledge.
I made sure that I was the product expert so that I could be a wealth of knowledge to my clients.
I would never want to say “I don’t know” to a customer.
I will always find an answer if I don’t already have one.”.
How do you define great customer service?
Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them.
What is customer service in simple words?
Customer service is the support you offer your customers — both before and after they buy and use your products or services — that helps them have an easy and enjoyable experience with you. … Customer support is more than just providing answers; it’s an important part of the promise your brand makes to its customers.
How do you handle angry customers?
How to Deal with Angry CustomersRemain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you’ll take to solve the problem.Set a time to follow-up with them, if needed.Be sincere.Highlight the case’s priority.
Why is customer service so important?
Happy customers build a better reputation. When seeking to improve reputation, start with excellent customer service. After a positive customer experience, 69% would recommend the company to others. … Great customer service leads to happy customers who talk about your product or service with future customers.
Who is difficult customer?
Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.
What does customer service mean to you best answer?
“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”
What are 3 important qualities of customer service?
16 key customer service skillsPatience. Patience is crucial for customer service professionals. … Attentiveness. … Ability to communicate clearly. … Knowledge of the product. … Ability to use positive language. … Acting skills. … Time management skills. … Ability to read customers.More items…
How do you handle difficult customers?
10 strategies for dealing with difficult customersFirst and foremost, listen. … Build rapport through empathy. … Lower your voice. … Respond as if all your customers are watching. … Know when to give in. … Stay calm. … Don’t take it personally. … Remember that you’re interacting with a human.More items…•
Why should we hire you sample answer?
“Honestly, I possess all the skills and experience that you’re looking for. I’m pretty confident that I am the best candidate for this job role. It’s not just my background in the past projects, but also my people skills, which will be applicable in this position.
What is the best answer to what motivates you?
Good answers to the question ‘what motivates you? ‘meeting deadlines, targets or goals.mentoring and coaching others.learning new things.coming up with creative ideas to improve something, or make something new.analysing complex data in order to draw clear and simple conclusions.working well as part of a team.More items…
What are your strengths?
Some examples of strengths you might mention include:Enthusiasm.Trustworthiness.Creativity.Discipline.Patience.Respectfulness.Determination.Dedication.More items…